Privacy Policy

Welcome to Favellia Patisserie. We respect your privacy and are committed to protecting any personal information you share with us. This policy explains what data we collect, how we use it, and how you can manage or delete your information.

1. Information We Collect

We collect information you provide directly when you place an order, subscribe to our newsletter, or fill out a contact form. This may include:

• Full name
• Email address
• Phone number
• Delivery or billing address
• Any special instructions or dietary preferences

2. How We Use Your Information

We use the data collected to:

• Process and fulfill your orders
• Send order confirmations and updates
• Respond to inquiries or questions
• Send promotional materials, newsletters, and offers if you have opted in

3. Cookies and Tracking

To enhance your shopping experience, we use cookies and similar tracking technologies on our website. Cookies help us remember your preferences, keep you logged in, and collect usage statistics. You can manage or disable cookies through your browser settings, but doing so may affect certain features of the site.

4. Data Sharing and Third Parties

We do not sell or rent your personal information. However, we may share data with:

• Payment processors to complete transactions securely
• Delivery partners for order fulfillment
• Marketing platforms for sending newsletters (if you opt in)
• Legal authorities if required by law or to protect our rights

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction or updates to your data
• Request deletion of your information (subject to legal obligations)
• Opt-out of marketing communications at any time

To exercise these rights, please contact us using the details provided below.

6. Data Security

We implement industry-standard security measures, including encryption and secure servers, to protect your personal information. While we strive to keep your data safe, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will take all reasonable steps to protect your data.

7. Children’s Privacy

Our website is not intended for children under 16 years of age, and we do not knowingly collect personal information from minors. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete it immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last Updated” date at the top and, if significant, notify you via email or a prominent notice on our site.

9. Contact Information

If you have questions, concerns, or requests regarding this policy or your personal data, please reach out to us:

Phone: +61 2 8275 6777

Email: info@favellia.com

Address: 644 George St, Sydney NSW 2000, Australia